Personal information governance

Purpose

This policy summarizes the rules governing the protection of personal information at Intégration Canada, operated by 15306027 Canada Inc., in accordance with Quebec's Act respecting the protection of personal information in the private sector.

Person in charge

Francis Daniel Thong Makembe, Person in charge of the protection of personal information, 15306027 Canada Inc. — Intégration Canada.

Email: admin@integration-canada.com

This person ensures compliance with the law, approves this policy, handles requests and complaints, keeps the register of confidentiality incidents and carries out privacy impact assessments.

Information processed

Website: no personal information collected by the website; host technical logs.

Messages received by WhatsApp or email: used only to reply.

Express Entry calculator: see its own policy (answers processed in the browser, consent-based statistics, anonymous survey).

Retention and destruction

Messages and requests: as long as needed to handle them, then 12 months maximum.

Calculator survey exports: 12 months maximum, then securely deleted.

Incident register: kept in accordance with applicable requirements.

Providers and communication outside Quebec

Vercel Inc. (hosting, United States) and, for the calculator, Umami Software, Inc. (statistics stored in the European Union, subprocessors notably in the United States). A privacy impact assessment is carried out before any communication outside Quebec.

Access and correction requests

Write to admin@integration-canada.com. We may ask you to confirm your identity in a proportionate way. We respond in writing within 30 days; requests are free of charge. Any refusal is explained and informs you of your recourse before the Commission d'accès à l'information du Québec.

Complaints

Any complaint about the protection of your personal information can be sent to admin@integration-canada.com. We acknowledge it and respond in writing within 30 days. You may then contact the Commission d'accès à l'information du Québec.

Confidentiality incidents

In the event of an incident, we promptly take reasonable measures to reduce the risks and prevent a similar incident. If the incident presents a risk of serious injury, we promptly notify the Commission d'accès à l'information and the persons concerned. All incidents are recorded in a register.

Review

This policy is reviewed at least once a year and for any new project, tool or provider processing personal information.